Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We ship from MD. Please note if your order is shipping with a LTL carrier, then transit time is estimated at 5-7 business days.

Question 2

How to track my order?

Accepted Answer

Please track your order on FedEx's website: https://www.fedex.com/en-us/tracking.html.If your order was shipped with a LTL carrier, then please refer to the confirmation email you received which will state the carrier and pro number for the shipment. Be on the lookout for a call from the carrier to schedule a delivery appointment.Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Unfortunately, we do not offer international shipping. We only ship within the United States.

Question 4

I never got my order, what to do?

Accepted Answer

Please send an email to info@sfpusa.com with your order information so we can look into the issue and provide a resolution.

Question 5

Do you offer custom sizing?

Accepted Answer

Unfortunately, we do not offer any custom sizing options; all products are only sold in the sizes as advertised on the site.

Question 6

Where do your products ship from?

Accepted Answer

All products listed on this website are shipped from Westminster, MD.

Question 7

I do not want to buy a pallet. How can I buy singles?

Accepted Answer

If you are interested in purchasing our products, but do not need an entire pallet, then please visit our website https://inandouthome.com/ to purchase singles.

Question 8

What is your return policy?

Accepted Answer

Returns are accepted within 10 days of receipt. The customer is responsible for paying the return shipping cost. Please send returns to 1251 New Windsor Rd Westminster, MD 21158. Pallet, case, and multiple piece quantity orders MUST be returned in FULL to qualify for refund. Please refer to are full policies for more details. Return Policy

Question 9

Can I exchange an item?

Accepted Answer

Unfortunately, we do not offer any exchanges. The item can be returned for a refund and then you can place a new order.

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